Putting my technology resource center analysis together has been much like completing a puzzle. I started off in 1 room, the instructional design lab, interviewing 1 man, the instructional technology specialist. Ultimately the impact was so far reaching that I found myself in faculty & staff offices, as well as classrooms trying to get a snapshot view of the service the labs provide each campus. At a glance, it appeared to be a small operation but as I looked for a detailed explanation of how the labs accomplish their ultimate goal which is to support and encourage faculty & staff to effectively utilize technology, it became clear that a substantial amount of support was necessary from the Office of Information Technology. This was not a one man show. My analysis reveals that in order for a service like this to be effective, feedback from the users is critical. The instructional design labs have evolved and continue to evolve based upon the needs of its users!